Samsung Galaxy S20 FE 5G, 128GB, Cloud Mint - Single SIM - Unlocked (Renewed)

I took photos of the phone the day of arrival but now cant find them.. but the phone came in EXCELLENT condition although the packaging was just a box with little to ensure a safe delivery. The phone was unlocked but a **NETWORK UNLOCK CODE** kept popping up when sim card was insterted. (Thats the photo in this review.) So I swore the phone wasnt unlocked. Reached out to the seller and my carrier which was walmart family mobile. I was told by my carrier i needed a new sim card. So i ordered it and when it finally arrived,boom same error. My carrier reset the sim many times and still no luck. When i had messaged the seller they gave me a code that wasnt right and when i reached out again, still another wrong code. What the phone fails to warn you is that only after a few attempts it will lock you out completely. It will then say **MASTER KEY CODE** needed. I googled what that was and it seemed like a hopeless code to obtain. The startup on the phone says AT & T. So i took it to their store and they had said that yes the phone was unlocked!! But the network was locked to walmart family mobilewhich was my carrier . So come to find out the code i needed, the first code, the network unlock code, I needed from my carrier!They absolutely missed it and after days of this mess and ongoing phone calls, finally the walmart family mobile agent on that day in the At&T store had told me the codes i needed from day one. Idk how they just skipped the option and blamed my sim card. The codes arent a secret and im still unsure why they didnt recommend theirs to fix it. I guess they just assumed it wasnt their codes needed. But it was!!! Unbelievable right!! So then were now stuck on master key code and no one, my carrier, nor AT&T, nor samsung can help with that. Due to the sellers wrong codes, me googling the wrong codes, and most of all my carriers support line not mentioning their codes, I was locked out and was gonna return the phone. However AT&T did show me other sim cards put into the phone by other carriers were working. It was still unlocked but just couldnt now be used on family mobile and possibly all tracphone carriers due to the master key code lock. So with that said I swapped to AT&T prepaid and got their sim card and it all worked great! It was recommended to get the sim card from the AT&T store directly because sometimes those sim kits at walmart dont always work correctly and are nonrefundable. So if this issue happens to you just be sure to ask your carrier for those network codes!! The seller now knows what to suggest if this happens to another and I'm telling you that the carrier has the codes and all will be fine. Also the seller offered me a replacement phoneand partial refund for this issue. I declined a replacement only because I couldnt send this phone back and await a new one. I was already without a phone long enough dealing with this for days. So the seller at least still gave me a partial refund and that was okay with me. So the customer service is well and fair from them!!! Also even AT&T said the phone itself was in such great shape! So far so good on the phone itself, everything is working as it should.

Edit: This is officially the worst phone I've had in my 20 some years of having phones. If I dare to let the battery drain completely, it's a toss up on if it will charge again at all. Have tried multiple different cords and bricks, no luck. The screen continues to crack and splinter. I'll likely be on the market for a replacement in less than a year. (I never go through phones this fast, the phone I was using before this was a Samsung S8 active. It's honestly in better shape than this one.)Original:The phone is fine, does it's job. I'm not a heavy user. Calls, texts, simple browsing.It still seems to want to be a Verizon phone - I'll have to figure out how to handle that on my own. For now, my voicemail is finicky and the phone is constantly downloading nonsense apps without my input. (So many games!)I'm no stranger to buying refurbished unlocked phones. I've been doing it for years, this is the first time I've gotten a bit burned on it.It could have been prevented, though. If you're looking to buy, be very picky about the condition the phone comes in and immediately request a refund.Before I ever started the phone up, I noticed a small crack in the top of the screen and excess glue around the bezel. I figured it was fine, I'd ignore that and go on. Chalked it up to the cost of getting a refurbished phone.Don't do that.I should have immediately contacted the seller (PDI Mobile) at that point.Since then, the screen has cracked considerably despite having not dropped it. It went into my pocket, uncracked, and came out of my pocket cracked. I had a simple protective cover on it. I have never in my life cracked a phone screen.I assume the cheapest screen available was used to replace the original. It's a good way to cut the costs down.Despite ignoring the first issues, I was well within Amazon's return window at that point and the seller refused. I contacted Amazon customer support, they escalated it to the seller, and the seller again refused.Currently rocking the phone with a piece of scotch tape on the screen so the glass doesn't splinter off into my finger. Classy!So, be picky. And maybe steer clear of phones sold by PDI Mobile.